Terms & Conditions grab888

1.Acceptance of Terms

By registering an account, accessing or using any part of the grab888 platform, you acknowledge that you have read, understood, and agreed to be bound by these Terms and Conditions along with the grab888 Privacy Policy, which is incorporated here by reference.

If you do not agree with any provision in this document, you are required to stop using the grab888 platform. Continued use of this platform after any amendments announced by grab888 is considered acceptance of the amended terms.

2.Eligibility and Account Registration

To register and use the grab888 platform, you must fully meet the following requirements:

• Be at least 21 years of age on the date of registration.
• Be a resident of or accessing the platform from a region that does not restrict online gambling services.
• Register only one personal account in your own name.
• Provide accurate, complete and verifiable information during the registration process.
• Not register on behalf of or represent another person.

grab888 reserves the right to request identity verification documents at any time, including a copy of your identity card (MyKad), proof of address or other documents deemed necessary. Failure to provide the requested documents within the specified period may result in the account being temporarily suspended until the verification process is complete.

3.Account Security and User Responsibilities

You are fully responsible for the security of your grab888 account username and password. grab888 will not be held liable for any losses arising from unauthorised access resulting from your own negligence.

To keep your account secure, you are required to:

• Use a strong and unique password that is not used on any other platform.
• Not disclose your password or login details to anyone, including parties claiming to be representatives of grab888.
• Log out of your account after every session, especially when using a shared device.
• Notify the grab888 support team immediately if you suspect unauthorised access to your account.
• Ensure that the registered email address is active and accessible only to you.

grab888 will never ask for your password through any communication channel. Any such request is fraudulent and should be reported to our support team.

4.Deposits, Withdrawals and Payments

grab888 provides a range of deposit and withdrawal methods suited for players in Malaysia, including Touch 'n Go eWallet, DuitNow, online banking via FPX, Boost, ShopeePay, as well as cryptocurrency including USDT, BTC and ETH.

Transaction Limits:

• Minimum deposit: RM10 for all payment methods.
• Minimum withdrawal: RM100 for all payment methods.
• Withdrawal processing time is typically between 10 and 45 minutes.

All deposits and withdrawals must be made from and to an account or digital wallet registered in the same name as the grab888 account holder. grab888 reserves the right to decline or delay transactions involving third parties or those that raise concerns related to money laundering.

For withdrawals, users are required to meet all applicable wagering requirements before a withdrawal request can be processed. grab888 reserves the right to request additional verification for withdrawals exceeding certain limits for compliance purposes.

5.Bonuses and Promotions

grab888 offers various promotions to registered players, including a 100% welcome bonus on the first deposit up to RM300. All bonuses are subject to wagering requirements and the following provisions.

Welcome Bonus — How It Is Calculated:

• Deposit RM100 → Bonus RM100 → Balance RM200 → Wagering requirement: RM100 × 15 = RM1,500.
• Deposit RM800 → Bonus RM300 → Balance RM1,100 → Wagering requirement: RM300 × 15 = RM4,500.

This means the total bonus received must be wagered 15 times before any winnings from that bonus can be withdrawn. The original deposit is not included in the wagering requirement calculation.

General conditions for all grab888 bonuses are as follows:

• Bonuses may only be claimed once per player, household, IP address, device, or payment method.
• Bonuses cannot be transferred to another player and have no cash value until the wagering requirements are met.
• grab888 reserves the right to cancel or modify any promotional offer at any time without prior notice.
• In the event of abuse or any attempt to misuse a promotion, grab888 reserves the right to cancel the bonus and close the relevant account.
• The grab888 VIP programme offers weekly cashback to active members across three tiers: Bronze (up to 0.4% cashback), Silver (up to 0.8% cashback) and Gold (up to 1.2% cashback).

6.Game Rules and Wagering

The grab888 platform provides various game categories including online slots, live casino, sports betting, sportsbook and e-sports. Each game category has its own rules that all players must follow.

• The outcome of all games is final once the relevant round has concluded. No cancellation or amendment requests will be accepted after that point.
• Any technical disruption on the player's end, including internet outages or device failures, does not entitle the player to claim any affected rounds or bets.
• For sports betting and mix parlay, all displayed odds are real-time and subject to change until the bet is fully confirmed by the system.
• grab888 reserves the right to void any bet placed on the basis of an obvious technical error in the odds system or game display.
• Players are responsible for understanding the rules and general RTP of each game before playing.

7.Prohibited Activities and Fraud

grab888 is committed to maintaining a fair and safe gaming environment. The following activities are strictly prohibited on the grab888 platform:

• Use of automated software, bots, or any tool designed to manipulate games or the betting system.
• Collusion between players to cheat the game or betting system.
• Money laundering or use of funds from unlawful sources to make deposits.
• Registering more than one account to claim multiple bonuses.
• Exploiting technical bugs or system errors for unauthorised gain.
• Placing opposing bets across different accounts to meet bonus wagering requirements.

8.Account Closure and Suspension

grab888 reserves the right, at its sole discretion, to suspend or close any user account under the following circumstances:

• Violation of any provision of these Terms and Conditions.
• Suspected or confirmed fraud, money laundering, or other illegal activity.
• Failure to submit requested identity verification documents within the specified period.
• Accounts that have been inactive for an extended period, in accordance with grab888's inactive account policy.
• Upon request by law enforcement agencies or relevant authorities.

Users may also request to close their own account at any time by contacting the grab888 support team. Prior to closure, all outstanding wagering requirements and applicable withdrawal conditions will be settled first.

9.Limitation of Liability

To the extent permitted by applicable law, grab888 shall not be liable for any indirect, incidental, consequential, or compounding losses arising from the use of this platform.

grab888 provides its platform on an "as is" basis without any express or implied warranties regarding continuous availability, accuracy of information, or fitness for a particular purpose. grab888 does not guarantee that the platform will be free from technical errors or interruptions at all times.

Players acknowledge that gambling carries financial risk and that the decision to play is entirely at the player's own choice and responsibility. grab888 is not liable for any financial losses incurred while playing on the platform.

10.Responsible Gambling

grab888 supports responsible gambling and recognises that some players may experience issues related to gambling. This platform is for entertainment only and must be used within your financial means.

• Only players aged 21 and above are permitted to use the grab888 platform.
• Do not use borrowed money or money needed for daily expenses to gamble.
• Set time limits and spending limits for yourself before playing.
• Players who need assistance may contact the grab888 support team to request self-exclusion options.

For more information on responsible gambling and available support resources, please visit our Responsible Gambling page.

11.Amendments to Terms

grab888 reserves the right to amend, update, or replace any part of these Terms and Conditions at any time. Any changes will take effect immediately upon being published on this website.

grab888 will endeavour to notify users of significant changes via a notice on the platform or through their registered email. However, it is the user's responsibility to check this page periodically to ensure they are always aware of the current terms in force.

Continued use of the grab888 platform after any amendments are published will be considered full acceptance of the revised terms.

12.Contact Us

If you have any questions, concerns, or feedback regarding these Terms and Conditions, please contact the grab888 team through the following channels:

• Live Chat 24/7 — available directly within the grab888 platform.
• Email: [email protected]
• Support is available in Malay and English at all times.

The grab888 support team is ready to help you understand any provision in these terms and provide further clarification if needed.