Privacy Policy grab888

1 Collection of Personal Information

When you register an account or use grab888 services, we may collect various types of personal information to ensure a safe and well-managed user experience. The information collected includes but is not limited to:

• Full name as stated on your identity card (MyKad) or passport
• Active email address and mobile phone number
• Date of birth for age verification purposes (21 years and above)
• E-wallet account information such as Touch 'n Go eWallet, DuitNow or Boost
• Records of deposit and withdrawal transactions on the platform
• IP address, device type and platform usage data

This data collection is necessary to comply with our international licensing obligations, including anti-money laundering (AML) and know-your-customer (KYC) requirements. grab888 only collects information needed for the purposes explicitly stated in this policy.

2 Purpose of Use of Information

Personal information collected by grab888 is used solely for the following purposes:

• Management and verification of registered user accounts
• Processing deposit and withdrawal transactions through the available payment methods
• Identity verification to comply with international licensing requirements and applicable laws
• Sending account-related notifications, bonuses and promotions that you have expressed interest in
• Ongoing improvement of the grab888 platform, products and services
• Detection and prevention of fraudulent activity and platform misuse
• Fulfilment of legal obligations under the international licensing we hold

grab888 will not use your personal information for any purpose not stated here without first obtaining additional consent from you.

3 Sharing Information with Third Parties

grab888 understands that your privacy is not something to be taken lightly. Therefore, we do not share your personal information with any third party except in the following circumstances:

• Payment service providers: Information required to process transactions through Touch 'n Go eWallet, DuitNow, FPX, Boost, ShopeePay or crypto assets such as USDT, BTC and ETH is shared with the relevant payment processors.
• Game software providers: The minimum technical data required to operate games on the platform is shared with registered software developers.
• Legal requirements: We may disclose information if required by a regulatory body or legally authorised authority under our international licensing requirements.

All third parties dealing with grab888 are required to comply with data protection policies that are equal to or exceed our own standards. Every data sharing arrangement is enforced through legally binding confidentiality agreements.

4 Data Retention Period

grab888 retains your personal information for as long as necessary to fulfil the purposes for which the data was collected, subject to the legal and licensing obligations binding on us. In general:

• Active account information is retained throughout the period your account remains active on the grab888 platform
• Financial transaction records are retained for the minimum period specified by our international licensing requirements
• Log and technical data is retained for a reasonable period for security and investigation purposes
• After an account is closed, certain information may still be retained for a limited period for legal compliance purposes

Once information is no longer needed for a legitimate purpose, grab888 will delete or anonymise the relevant data in a secure and responsible manner.

5 Cookies and Tracking Technologies

The grab888 platform uses cookies and equivalent tracking technologies to improve the user experience and analyse platform usage patterns. These include:

• Essential cookies: Required for core platform functions such as login sessions and account security
• Performance cookies: Collect information on how users interact with the platform for improvement purposes
• Preference cookies: Store your choices such as language and display settings

You can manage your cookie settings through your web browser at any time. However, disabling certain cookies may affect the functionality of some parts of the grab888 platform.

6 Personal Information Security

grab888 implements comprehensive technical and operational security measures to protect your personal information from unauthorised access, unlawful use, disclosure, alteration or destruction. These measures include:

• Encryption technology during data transmission between user devices and our servers
• Strict access controls, ensuring only authorised personnel can access user data
• Continuous monitoring of systems to detect any suspicious activity
• Security audits conducted regularly by the internal security team
• A clear incident response procedure in the event of any data breach

While we work hard to protect your data, no system is entirely risk-free. We encourage users to also take precautions by not sharing their account passwords and by using strong passwords.

7 Cross-Border Data Transfers

As grab888 operates under international licensing, your personal information may be processed or stored outside Malaysia in certain circumstances. When such transfers occur, we ensure a level of protection equivalent to the standards applied to data processed within the country.

Every cross-border data transfer is carried out under a valid data transfer agreement and in compliance with the licensing requirements binding us. grab888 does not transfer your personal data to countries that do not provide an adequate level of data protection without appropriate additional safeguards.

8 Amendments to the Privacy Policy

grab888 reserves the right to amend this Privacy Policy at any time to reflect changes in our data handling practices, legal or licensing requirements, or the addition of new services we offer.

Any material amendments will be communicated to you via a notification on the platform or by email to the address registered to your account at least seven (7) days before the amendment takes effect. It is the user's responsibility to review this Privacy Policy periodically. The effective date of the latest version is always stated at the top of this document.

9 Contact Us Regarding Privacy

If you have any questions, concerns or complaints regarding this Privacy Policy or the way grab888 handles your personal information, please contact our Privacy Officer through the customer support channels provided:

• Email: [email protected]
• 24/7 Live Chat available directly on the grab888 platform
• Support in Malay and English is available

We aim to respond to every privacy-related query within a reasonable time. For cases that require further investigation, we will inform you of the expected resolution timeframe.